Refund policy
Return & Refund Policy
At TravelPetsHub, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
To qualify for a return:
-
Items must be returned within 14 days of delivery.
-
Products must be unused, unwashed, and in their original condition.
-
All original packaging, tags, accessories, and documentation must be included.
-
Proof of purchase or order number is required.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
-
Used or damaged products.
-
Products showing signs of wear, pet hair, odors, stains, or misuse.
-
Personalized or customized items.
-
Clearance, promotional, or final sale items.
-
Gift cards.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Original shipping charges are non-refundable.
We strongly recommend using a trackable shipping service, as TravelPetsHub cannot guarantee receipt of returned items.
Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.
Shipping fees, customs duties, taxes, and handling charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
Please include your order number and clear photos of the issue.
Order Cancellations
Orders may only be canceled before processing and shipment. Once an order has been processed or shipped, cancellation requests cannot be guaranteed.
Contact Us
For any return or refund inquiries, please contact:
TravelPetsHub Support
Email: support@travelpetshub.com